Leadership Development Program for ServiceNow Platform Owners
The effective planning, design, and management of ServiceNow solutions to align with business strategy necessitates a deep understanding and expertise in the current technologies of the Now Platform.
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By participating in this specialised program, ServiceNow Platform Owners will gain comprehensive knowledge and insights into various aspects of digital transformation, including automation, availability, performance, application development, customer experience, business processes, innovation feature velocity, value realisation, and more.
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Emphasis will be made throughout the program on the AI-led automation capabilities of the Now Platform. By using these capabilities to deliver relevant information, make predictions and recommendations, and automate repetitive task, employees and customers can focus on areas where human excel - creative thinking, customer interactions, and unpredictable work.
Weekly Content Publication
The Leadership Development Program (LDP) is conducted in two formats. An LDP 101 curriculum is published online as a reference library of information for ServiceNow Platform Owners and other respective roles. A series of corresponding in-person LDP 201 sessions are held in locations where the program has been established.
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The online availability of the content is being conducted in an iterative process. Updates will be added to this page as material is published. Most recent update: 20th August 2023
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To enhance the engagement experience of content delivery, the weekly narrative follows a group of "Now Platform Wayfarers" as they progress through a 25-week adventure trek.
Foundations
A set of foundational answer videos to establish baseline information for all program participants.
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YouTube Playlist Now Published | Udemy Business Publication Coming Soon
Week 1
Longmire: Initial Orientation + Core Platform Training
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YouTube and Udemy publishing in-progress
Week 2
Rampart Ridge: ServiceNow Solutions & Business Outcomes
Week 3
Mirror Lakes: Data Foundations (CMDB, CSDM)
Week 4
Emerald Ridge: App & Automation Engine, Integration Hub
Week 5
Gobblers Knob: Intelligent & Programmed Automation
Week 6
Klapatche Park: In-Platform Data Analytics
Week 7
Golden Lakes: IT Service Management + DevOps
Week 8
Mowich Rivers: IT Operations Management
Week 9
Mowich Lake: Asset Management
Week 10
Tolmie Peak: Security Operations
Week 11
Carbon River: Integrated Risk Management
Week 12
Windy Gap: Strategic Portfolio Management
Week 13
Mystic Lake: HR Service Delivery
Week 14
Mount Freemont: Workplace Service Delivery
Week 15
Sunrise: Legal, Procurement, ESG
Week 16
White River: Customer Service Management + Industry Solutions
Week 17
Panhandle Gap: Field Service Management
Week 18
Indian Bar: Performance, Instance Scan, Upgrades
Week 19
Cowlitz Divide: Platform Architecture Deep Dive
Week 20
Box Canyon: Trust, Instance Security
Week 21
Stevens Canyon: Customer Success, Support, Knowledge Articles
Week 22
Pinnacle Peak: Roadmap Frameworks & Now Create
Week 23
Paradise: Business Cases & Value Realization
Week 24
Cougar Rock: Impact Squads & Extended Account Teams
Week 25
Eagle Peak: Your Roadmaps | Product Release Horizon