Leadership Development Program for ServiceNow Platform Owners
The effective planning, design, and management of ServiceNow solutions to align with business strategy necessitates a deep understanding and expertise in the current technologies of the Now Platform.
By participating in this specialised program, ServiceNow Platform Owners will gain comprehensive knowledge and insights into various aspects of digital transformation, including automation, availability, performance, application development, customer experience, business processes, innovation feature velocity, value realisation, and more.
Emphasis will be made throughout the program on the AI-led automation capabilities of the Now Platform. By using these capabilities to deliver relevant information, make predictions and recommendations, and automate repetitive task, employees and customers can focus on areas where human excel - creative thinking, customer interactions, and unpredictable work.
Weekly Content Publication
The Leadership Development Program (LDP) is conducted in two formats. An LDP 101 curriculum is published online as a reference library of information for ServiceNow Platform Owners and other respective roles. A series of corresponding in-person LDP 201 sessions are held in locations where the program has been established.
To enhance the engagement experience of content delivery, the weekly narrative follows a group of "Now Platform Wayfarers" as they progress through a 25-week adventure trek.
A set of foundational answer videos to establish baseline information for all program participants.
Longmire: Initial Orientation + Core Platform Training
Rampart Ridge: ServiceNow Solutions & Business Outcomes
Mirror Lakes: Data Foundations (CMDB, CSDM)
Emerald Ridge: App & Automation Engine, Integration Hub
Gobblers Knob: Intelligent & Programmed Automation
Klapatche Park: In-Platform Data Analytics
Golden Lakes: IT Service Management + DevOps
Mowich Rivers: IT Operations Management
Mowich Lake: Asset Management
Tolmie Peak: Security Operations
Carbon River: Integrated Risk Management
Windy Gap: Strategic Portfolio Management
Mystic Lake: HR Service Delivery
Mount Freemont: Workplace Service Delivery
Sunrise: Legal, Procurement, ESG
White River: Customer Service Management + Industry Solutions
Panhandle Gap: Field Service Management
Indian Bar: Performance, Instance Scan, Upgrades
Cowlitz Divide: Platform Architecture Deep Dive
Box Canyon: Trust, Instance Security
Stevens Canyon: Customer Success, Support, Knowledge Articles
Pinnacle Peak: Roadmap Frameworks & Now Create
Paradise: Business Cases & Value Realization
Cougar Rock: Impact Squads & Extended Account Teams
Eagle Peak: Your Roadmaps | Product Release Horizon